Returns for manufacturing defects

The User may return to MINSERS, free of charge, any product that has a manufacturing defect. Taking into account the nature of the contracted products, the User will have a period of one month from when he became aware of the lack of conformity of the product to communicate to MINSERS his lack of conformity with them. If this period is exceeded, any damages will be assumed by the User.

The return of products that have manufacturing defects in them, will not entail any additional cost for the User.

In order to formalize the return, the User must contact MINSERS within the one month deadline through the following return form indicating the product or products to be returned, attaching a photograph and a detailed list of the defects appreciated in them.

Once MINSERS has received the communication from the User, it will inform you within 3 to 5 business days if the product is returned or not. In the event of the return, MINSERS will indicate to the User the form of collection or delivery to their offices / warehouses of the defective product.

Each product to be returned must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that came with it. If this is not done by the User, MINSERS reserves the right to refuse the return.

Once the product has been received and the defects verified, MINSERS will allow the User to replace the product with another of identical characteristics, except when this option is objectively impossible or disproportionate for MINSERS.

In the event that due to lack of stock, another product with the same characteristics can not be shipped, the User may choose between terminating the contract (that is, the refund of the amounts paid) or requesting the sending of another model that The User voluntarily chooses.

The delivery of the product of identical characteristics or the new model that the User chooses, as appropriate, will be made in the next 3-5 business days from the date on which MINSERS will confirm to the User the replacement of the defective product or the shipment of the new model.

The substitution, the sending of a new model or the termination of the contract will not imply additional expenses for the User.

If the User resolves the contract, MINSERS will carry out the return of the entire amount paid to the User for the purchase of the defective product (including shipping costs).

MINSERS informs Users that the term of the return of the amounts paid will depend on the method of payment that the User would have used when buying the product:

-If the User has made the payment by credit / debit card, MINSERS will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

-If the User has made the payment through PAYPAL, MINSERS will refund the amount paid within 2-3 business days from when the User decided to terminate the contract.

Withdrawal

In the event that the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.

However, the User must be responsible for the direct cost of return to MINSERS, whether it returns the order in full or decides to return only some of the products of the order. This must be done before 14 days have passed since the purchase of the merchandise.

To formalize the return, you must contact MINSERS by sending the withdrawal form completed. Once this communication has been received, MINSERS will indicate the way to send the order to its offices or warehouses.

MINSERS is not responsible for the courier company that the User contracts for the return of the order. In this sense, MINSERS recommends that the User require the courier company to provide proof of delivery once the courier has deposited the product in the offices of MINSERS, so that the User has proof that the product has been delivered correctly to MINSERS.

The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User.

The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that MINSERS may deny the return.

Once MINSERS verifies that the order is in good condition, MINSERS will proceed to return all the amounts paid by the User.

If the User decides to return the order in full, MINSERS will return to the User all the amounts paid.

If the User only wishes to return one or some of the products that were part of the order, MINSERS will not be able to return the shipping costs that the User has paid for the entire order.

MINSERS informs Users that the term of the return of the amounts paid will depend on the payment method that the User had used when buying the product:

-If the User has made the payment by credit / debit card, MINSERS will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

-If the User has made the payment through PAYPAL, MINSERS will refund the amount paid within 2-3 business days from when the User decided to terminate the contract.

In any case, MINSERS will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User informed of his decision to withdraw the contract.

In the case of promotions applicable to the acquisition of independent articles that include the addition of an additional product, being, but not limited to, promotions 2 × 1, 3 × 2 or any other that implies the delivery of an extra product of free or at a reduced price, if the user decides to apply their right of withdrawal on their purchase, this right will have effects on the set of products provided as part of the promotion.

Product Change Policy

MINSERS does not accept the exchange between a product purchased by the User for another product that is offered on the Website.

In case the User wants to make the change in a product, he must exercise his right of withdrawal and then buy the new product he wants.

0

Miembros de la Organización Internacional 1% por el Planeta Dismiss